Customer Support

Prompts for FAQs, troubleshooting, and knowledge bases.

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Overview

Faster, friendlier support at scale

Generate KBs, macros, and troubleshooting flows that reduce handle time and improve CSAT—aligned to your product.

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Quick start

Troubleshooting flow

Create a decision tree for [issue].
Symptoms → checks → resolutions, with copy for each branch.

Macro set

Write 5 macros for [topic].
Each: purpose, short reply, long reply, and links to KB.

KB article

Draft a KB article for [feature].
Title, prerequisites, steps, screenshots list, and FAQs.
Templates

Reusable prompt templates

Root cause analysis

Quality

Analyze recurring ticket [tag].
Trends, suspected causes, proposed fixes, and monitoring.

Escalation note

Escalations

Summarize context for engineering escalation.
Environment, repro steps, logs, expected vs actual, impact.

Proactive comms

Status

Draft a status page + email for incident [ID].
Scope, user impact, workaround, updates cadence, resolution.
Best practices
FAQs
How do I keep tone consistent?
Include tone rules and sample replies for typical scenarios.
How do I reduce handle time?
Provide macros, decision trees, and clear escalation criteria.
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