Make Sense of Your Customer Reviews

Discover insights effortlessly—turn feedback into action. Identify pain points, celebrate positives, and empower your team to act fast.

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The Problem

Manually analyzing customer reviews is time-consuming and prone to oversight. Important patterns, customer pain points, and actionable insights often get lost in the volume of feedback. Our tool automates this process, empowering your team to take targeted action quickly.

Input Data Format

Here’s a sample dataset you might export from your review platform:

Review Text Date Rating
"Shipping was delayed, but the product is great." 2024-11-01 4
"Customer service didn’t resolve my issue." 2024-11-15 2
"Returns process was smooth and easy." 2024-11-20 5

How to Use SheetPrompt

  1. Create a New Task: In SheetPrompt, click the New Task button and give your task a descriptive name.
  2. Upload Your Data: Choose how to upload your data—either import a file or paste a Google Sheets URL.
  3. Enter Your Prompt: Copy and paste the following prompt into the tool (note: adjust the column names as required): 
    Analyze the following customer reviews. For each review, identify:
1. Overall sentiment (positive, negative, neutral).
2. Key pain points or positives.
3. The department affected (shipping, returns, product quality, customer service).
4. A summary of actionable takeaways.

Review: {Review Text}
  4. Preview Your Analysis: Click the Preview button to see the results. If everything looks correct, proceed to the final step.
  5. Submit for Analysis: Finalize and download your insights to share with your team.
Output Example

Here’s how your data transforms into actionable insights:

Original Review Sentiment Pain Points/Positives Department Actionable Takeaways
"Shipping was delayed, but the product is great." Neutral Delayed shipping, good product quality Shipping Improve shipping timelines; maintain product quality
"Customer service didn’t resolve my issue." Negative Poor customer service resolution Customer Service Train support team on issue resolution processes
"Returns process was smooth and easy." Positive Easy returns process Returns Promote smooth returns policy in marketing

Summary and Next Steps

Our tool transforms thousands of customer reviews into actionable insights by automatically categorizing sentiment, identifying key issues, and associating them with specific departments.

  • Upload your review dataset to our tool.
  • Download department-specific reports for easy sharing with your teams.
  • Take action on the insights and monitor improvements over time.
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